Shipping Information
We’re committed to getting your order to you quickly and safely.
Fast Processing • Reliable Delivery • Ships from California
U.S. Shipping
All orders are processed within 1–3 business days.
Once your order is shipped, you’ll receive a tracking number via email.
Delivery Options
- Economy Shipping: 3–5 business days
- Express Shipping: 1–2 business days
Shipping rates are calculated at checkout based on your location and selected shipping method.
International Shipping
We offer free international shipping on orders over $300.
All international orders are shipped via USPS First-Class Package International Service.
Estimated Delivery Time
- 7–21 business days after dispatch
Delivery times may vary depending on your local postal service and customs processing.
Duties & Taxes
International orders may be subject to import duties and taxes.
These charges are determined by your country’s customs authority and are the responsibility of the customer.
We recommend checking with your local customs office for more information.
Important Notes
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout.
- We are unable to guarantee changes after an order is placed
- If you notice an error, contact us within 30 minutes of placing your order
Firstberry is not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen items.
If you experience delivery issues, we recommend contacting the shipping carrier directly.
Empty Package Claims
If you believe your package arrived empty, we require:
- A clear unboxing video
- Showing the package unopened and undamaged before opening
Without valid proof, we may not be able to process a replacement or refund.
Need Help?
If you have any questions about your order or shipping, we’re here to help.
support@firstberry.com