Warranty
We stand behind the quality of every piece we create.
That’s why we offer:
✔ Lifetime Warranty on Moissanite Jewelry
✔ 1-Year Warranty on Simulated Diamond Jewelry
Designed for everyday wear. Backed for long-term confidence.
What Our Warranty Covers
Our warranty covers manufacturing defects in materials and workmanship, including:
- Loose or faulty stone settings
- Defective clasps, closures, or components
- Structural issues caused by production defects
If your item has a qualifying issue, we’ll make it right.
What’s Not Covered
To keep our warranty fair and sustainable, it does not cover:
- Normal wear and tear (scratches, fading, dents)
- Damage from accidents, misuse, or improper care
- Lost or stolen items
- Improper storage or exposure to harsh chemicals
- Unauthorized repairs or modifications
How It Works
If you experience an issue, simply contact us:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item
Our team will review your request and guide you through the next steps.
Resolution Options
Depending on the situation, we may:
- Repair your item
- Replace the item
- Offer a suitable alternative solution
All decisions are made at our discretion based on the condition and eligibility of the item.
Shipping for Warranty Claims
- Customers are responsible for shipping items to us for inspection
- We recommend using a trackable shipping method
- Return shipping (back to you) will be covered if the claim is approved
Important Notes
- Warranty is valid from the original purchase date
- Warranty applies only to the original purchaser and is non-transferable
Our Commitment
We design our jewelry to be worn every day — and built to last.
Our warranty is here to give you confidence, not complexity.
Need Help?
We’re here for you.